New products

New products

Quality is the soul of an enterprise. So we should not only pay attention to product quality, but also service quality, we promise all the product from gooplayer.co.uk passed our rigorous Quality Control inspections. We ensure you have a fantastic shopping experience.

3 Day Dead on Arrival (DOA) Guarantee

If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 3 days of the order being received. We will provide you the return address, after returning the product to us, we can send you a new item for free (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at gooplayer.co.uk.

Special Notes:

1. Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: service@gooplayer.co.uk

2. After gooplayer.co.uk has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example if the return shipping fee is 30 USD, gooplayer.co.uk will refund the same amount of 30 USD to the customer. If our technical team determine the item is not DOA , gooplayer.co.uk will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.

3. Product returns must be via one of gooplayer.co.uk's approved shipping methods; our Support Center can provide you with further details.

45 Day Money Back Guarantee

For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this.

One Year Repair Warranty

Unless otherwise noted on the products page, the default product warranty period is one year starting from the date of purchase, during which you are eligible for free repair. Any free repair needs to be confirmed with gooplayer.co.uk via Customer Service. Customers must pay the shipping fees for returning the item to gooplayer.co.uk repair shop , we have Germany\UK\Spain\US repair shop to test and repair. We will pay the repair cost and shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair. Should pay the accessories cost.

Special Notes:

1. Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: service@gooplayer.co.uk

2. We will base on your shipping address to arrange the repair shop, but before return the item to our repair shop, customer must contact the Customer Service to get a repair order number and add to the outer box, so that our repair shop can repair as your personal problems, send back the repaired item to your right address.

3. Customer must contact the Customer Service after ship out the faulty items, add the right tracking number so that we can contact the repair shop in case lost the parcel.

4. Usually 7-10 days will send back to the customer after repairing.

Warranty Exemptions and Notes

1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.

2. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

The customer lose the warranty if they open the body in an attempt to fix the device unless approved by Customer Service.

3. All returns must first be authorized by gooplayer.co.uk. Please kindly refer to the following steps in " How to a request warranty" below. For incomplete warranty requests, gooplayer.co.uk reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again gooplayer.co.uk reserves the right to refuse any compensation.

4. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, gooplayer.co.uk will offer an alternative solution.

Special Notes:

1. The shipping fee for returning the product back to us will be paid by the customer and is non-refundable except for in 3 day DOA situations.

2. During the return shipping, the customer is responsible for any and all customs charges, excise duties or tariffs during the items return to China or our Repair shop. In these cases we will deduct the customs fees from your authorized refund amount.

3. gooplayer.co.uk will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.

How to request warranty (return, repair and refund)

Only faulty items can be returned under warranty.

If your item has an issue, please first submit a ticket to our Support Center

Please carefully follow our warranty process to minimize any delays: 1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).

2. Tell us what steps you have already taken to resolve the issue.

3. Provide the item code indicated on the outer packaging.

4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

Missing item(s), wrong item(s) or incorrect package sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

1. Contact our Support Center with your order number and the product code (SKU number).

2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

- If there is a item missing, we will resend the missing item/accessory for free within the warranty period.

- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). gooplayer.co.uk will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.

Apparel Return Process

30 Day Money Back Guarantee & Returns process

Within 30 days of receiving the item, if you are dissatisfied with the order, please follow the warranty process and contact our Support Center for RMA authorization stating:

1. The order number.

2. The reason for return.

3. Make a clear photo as reference.

Our Customer Service will review your case and offer a return back to us. Upon receiving, the item will be exchanged with a replacement or will be refunded.

Returnable Items

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below: 

1. Faulty items damaged/broken or stained upon arrival.

2. Items received in the incorrect size/color. 

3. Unwashed, unworn and unused item(s) that have not met your expectations within 30 days of receiving.

Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 30 day warranty time-frame.

2. Washed, worn, used or misused items.

All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.

Sizing issues 

In the apparel business, we may note slight size differences between brands and manufacturers. It is important you check the size chart and size conversion chart on the product before ordering.

If we have shipped you the wrong size by mistake, we will either refund you in full or send you an item with an alternative size (if applicable).

If you chose the wrong size, gooplayer.co.uk will offer an exchange or refund for customers, but please note that shipping costs to return the items are at the customer's expense.

Return Shipping Fees

1. Shipping fees to return the items are at the customer's own expense.

2. Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.

Our Chinese warehouse address(Must acceptable by gooplayer.co.uk RMA):

Room 803,LiYa block, SongYa Garden, Nanwan Street, 518114 LongGang District, Shenzhen, China

Notes about refunds

1. For PayPal refunds, please allow up to 48 hours for the transaction to appear on your PayPal account. You can view the status of your refund from your Account History. The processing time will depend entirely on PayPal. If you do not have a PayPal account, please allow up to 7-14 business days.

2. For credit card refunds, it may take up 7 to 14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.